A mesh of specialist agents over your knowledge base. Grounded, cited answers — and a receipt on every one.
Code stays in control. Swap the model, keep the guarantees.
Most AI support hallucinates, bills you in the dark, and hides how it works. Trussel inverts all three.
Backed by real passages. Below the line it abstains and hands off — never makes something up.
Intent, sources, confidence vs the threshold, and why it escalated — one inspectable trace per reply.
Detects a real malfunction, opens a ticket for the right team in Slack or Linear, keeps the thread.
Pick the model or bring your key. A hard spend cap that can't be blown past. Shadow-mode before a customer sees it.
Point it at what you already have. It answers what it can, escalates what it can't, and gets sharper every week.
Help center, docs, past tickets. It reads them and flags thin coverage before go-live.
docs · help center · ticketsReplies with citations customers can check — or abstains and hands off to a human.
cited · verified · honestReal bugs to the right team. Every resolution feeds the knowledge base — your team reviews, nothing changes silently.
routed · reviewed · improving30 minutes, your real knowledge base. See the traces — grounded answers, honest abstains, and the bugs it catches.
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